Returns & Exchanges

RETURN & EXCHANGE POLICY

Returns and exchanges must be made within 30 days from the delivery date. All items must be unused and unwashed. Shipping costs are non-refundable. Refunds are issued to youroriginal form of payment only. Once the return label is sent to the customer, we must receive the return item using that label within 30 days to issue a refund.

 

RETURN & EXCHANGE PROCESS

For all returns or exchanges, please email us at customercare@bootie.com. We'll happily send you a pre-paid return label. Just print out the label, put the return item back in the BOOTIE shipping envelope (or any other shipping mailer on hand) and tape to close. Tape the printed return label to the outside of the package and handover to any outgoing USPS carrier or mail center. That's it!

We guarantee to process the refund or exchange same day we receive it back in the mail.

If, for any reason, you can't do the above, please feel free to email us at customercare@bootiebasics.com and we'll make sure you're taken care of as soon as possible. Chat soon!